hopehost.blogg.se - Fortinet support portal

Fortinet support portal serial number#
Fortinet support portal software upgrade#
Fortinet support portal registration#
Fortinet support portal windows#

The goal is to restrict access to a set of pre-authorized users only.

The credentials portal requires known users (users who already have an account) to authenticate using their credentials (password and/or token code). General captive portal configuration is available under Authentication > Captive Portal > General. Options are available to Enable captive portal for each individual portal: The following captive portal authentication options are available:Ĭaptive portal access is enabled on a per-FortiGate basis through the RADIUS client configuration atĪuthentication > RADIUS Service > Clients > Create New. As such, some FortiGate configuration is required. The FortiGate facilitates access control by redirecting the user's web browser to one of the FortiAuthenticator's captive portals. Authentication requires the user to associate their device with the guest SSID as published by the FortiGate wireless controller. Note that if the SR is “Cancelled” the points are also instantly released.The following section describes how you can use FortiAuthenticator to grant remote users access to certain portions of the network using delegated authentication through a captive portal. The blocked points will be deducted from the active contract at the time the Service Request is completed.

When a new Service Request is submitted, the points are instantly blocked and the balance is adjusted. If we have more than one active contract with different expiration dates, the balance will display the total available points at current time. This number corresponds to the sum of the different Advanced Services contracts. On the right side of the banner the balance of points displays the number of total available points. This number is updated each time a Service Request is moved to “Completed”.

The Balance is the number of remaining points for this contract.

The Total Points correspond to the number of points allocated for this contract.

The Expiration Date is the end date of the contract.

Fortinet support portal registration#

The Activation Date is the registration date of the contract.

The SKU is a reference to the Service type.

The Contract No is a unique number linked to the contract.

Fortinet support portal serial number#

The Product SN is a Serial number at the account level.The depth of research will be determined by the option selected (‘Standard’ or ‘Expert’). FortiGuard Malware Analysis: an in-depth threat analysis by FortiGuard™ Labs of a Malware sample submitted by the customer.Best practice report: a document outlining the best practice for the implementation of a feature on the Fortinet appliance- two points per feature.

Fortinet support portal software upgrade#

Software upgrade recommendation for a specific product instance and software version based on a focused bug scrubbing and using the customer’s communication operational requirements – two points.

Product upgrade assistance: provide a software recommendation and an upgrade test check-list based upon lab testing using the customer’s configuration - three points per appliance.

Fortinet support portal windows#

Remote after-hours assistance: for maintenance windows by designated Advanced Services engineer - one point per four hours.

Customer on-site visit: attendance at the customer location by an Advanced Services engineer for meetings or operational activities during a business day - three points per day.

A number of Service Points is allocated depending of the Advanced Service contract subscribed and registered.Ĭustomers can choose the following service types to match their business needs and timings: This functionality allows a user to request different service activities in exchange of their Service Points. The Advanced Services Requests feature is available on the Fortinet Support Portal for all customers with an active Advanced Support service contract (Enterprise Premium, Enterprise Business, Enterprise First or Global First, Service Providers Select or Service Providers Elite or Global Elite).